Remote monitoring and diagnosis of equipment Integrated platform Personalized application

Specialist team support Specialist team support

The BKC specialist team

◆Guide users to select measurement points, collect and upload data; ◆Based on the data uploaded by users and the problem descriptions found on-site, the built-in specialist diagnosis knowledge database of the platform will analyze the data of each device one by one, automatically providing the health status, fault location, severity and maintenance priority of the equipment. Accuracy rate of automatic diagnosis90%The above;◆The specialist team, through manual analysis and reconfirmation, provides the analysis results for each machine, offers maintenance suggestions for faulty equipment, and guides the maintenance.◆Track maintenance events and verify the results to serve as a reference for the next data analysis, improve the accuracy of diagnosis, and better guide maintenance work.◆In case of any temporary equipment issues, as long as the user uploads data, the dedicated team can respond immediately, providing analysis, diagnosis, and maintenance guidance suggestions.◆In case of any difficult or complicated problems, BKC can provide on-site technical services.

Easy user support

◆Follow the guidance of the BKC specialist to collect data (both online and offline, with the platform supporting multiple collection and upload modes), remotely synchronize and upload the collected data to the cloud, and record the abnormal information of the equipment seen on site in the data collector.◆Automatically obtain the diagnostic conclusion and maintenance plan of the equipment's health status on the data collector, or manually log in to the diagnostic service platform to obtain the analysis and diagnosis report and browse the statistical results;◆Complete the inspection and maintenance of the equipment based on the analysis and diagnosis report.◆Fill in the equipment maintenance and inspection situation in the event tracking module on the platform.◆In case of any temporary equipment issues, you can contact the corresponding person in charge of BKC for assistance and upload the data for analysis.◆Not only for the fault diagnosis and reliability management of the equipment, but also for the problems existing in the system operation, they can be informed to the specialist of BKC at the same time to obtain a more comprehensive and integrated solution.